Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

Landmark Warranty is the worst company… Landmark Warranty is the worst company I Have ever dealt with. I filed a claim for my electrical panel. Landmark sent out their contractor who diagnosed the problem stating some of the breakers were melted and the entire panel needed to be replaced as it was a fire hazard. The contractor submitted a complete report with photos to Landmark same day. Landmark said they required a second opinion, it’s been over a week with no second opinion or resolution. You can’t escalate the issue beyond customer service. They even told me their Contractor Relations dept does not have any phones and can only be reached via email, to which they NEVER respond. Really??! So after 2 weeks I’m dealing with a fire hazard to my home with no resolution or help from Landmark Warranty. NEVER USE THIS COMPANY!!!!! I will file a complaint with the Consumer Business Bureau.

Negative 3 stars. Id go lower if I could. They lie don't send you any fine print in advance and the coverage won't replace a single item. Them again they deny your claim anyway and in my case ( a pool/hot tub) they don't have any one in THE ENTIRE STATE that's willing to work with them because of refusal to pay, late payments and underpayment. Bait and switch in the dictionary has a picture of their logo.I hope oregon shuts them down again and permanently this time

Awful - avoid at all cost Called for A/C repair on Sunday. The guy came out Monday & said we needed a motor & that he would order it. (I had to beg him to come out). He promised to come on Wednesday to repair - he never came. I called the co & they said he had never requested the part. I cancelled the policy on Thursday. Everyday our high temperature was over 100 degrees. Don’t do business with this company. Their installer lied to me twice.

company does not deal honestly Landmark is a classic example of an insurance company that makes money by finding ways to deny claims. I was a loyal customer for over a year and finally called on them to fix a leak in my washing machine. They decided my claim was excluded "secondary damage" because a defective spring broke, causing another part to crack. This is a totally twisted reading of the policy, but good luck fighting that when you are scrambling to get your washer repaired so you can keep your kids in clean clothes. Landmark is NOT there for you when you need them. Buyer beware.