Severe hearing troubles With the severe hearing loss I have, from start to the arrival and into the programming of the hearing aids has been great. Still getting used to them as I’ve only had these a couple of weeks. So far so good. The staff has been great to work with. From emails, phone calls and texts, top notch service.

Excellent service Will, the Direct Hearing audiologist was great. Knew what he was doing and ran the entire hearing aid review and update process very professionally. Made the whole process easy. Best decision i have made was to buy from Direct Hearing even though I had some reservations being in Australia. Everything from purchase to adjustment has been great. They do exactly what they say.

Amazingly fast and very competent service Very fast response to questions, as well as very fast shipping. They shipped my hearing aids out 2 days after I ordered them. They quickly followed up with a video call to "fine tune" them. Compared to working with an audiologist office (which I did last time) it was a nearly miraculous short time from ordering to having my hearing aids perfectly adjusted. And needless to say, their prices are unbeatable.

Great experience It's early days, but so far I am thrilled with the price, professionalism and support I have received from Hearing Direct. I got the aids I wanted at a great price and anticipate that ongoing support will live up to expectations. They have experienced people to support you with actual industry/manufacturer experience in some cases. No one in my region sells the brand of HA I wanted, so I was looking at 8 hours round trip to go to a physical location. If you are comfortable with "tech," video calls, and educating yourself to a degree on features and functionality, I found the process to be relatively painless. Each person's situation is different, but I am very happy.

Ryan was extremely helpful and patient… Ryan was extremely helpful and patient with someone who has never worn a hearing aid.