Excellent customer satisfaction focus Excellent customer satisfaction focus. Sometimes things don't go as planned, but the team at Eyekeeper proactively follows up. My shipment was delayed, and since I'm used to long delivery times when waiting for stuff produced outside of Europe, I didn't pay much attention. The team at Eyekeeper thought otherwise and sent me an e-mail to excuse the apparently lost package, asking me if I wanted a refund or a resend. I went for the latter. Turns out I get both shipments in the end... I offered to return the second set of sunglasses, but Eyekeeper offered me to keep them.

A PERFECT FIT My glasses fit perfectly due to the measurements given in the ad! Also, customer service was very helpful with my shipping questions.

Screwless over sized glasses The screwless over sized glasses I bought look good, but within 2 weeks part of both arms has broken meaning they don't sit properly anymore. Its a shame but they don't look that robust.

When ordering the Lens When ordering the Lens, the lens height of the lens was beyond the current available sizes. Mia from "Eyekeeper" was able to explain the required measurements of height, width, and bridge width of my spectacles. Unfortunately, as their product range was unsuitable, was happy to do a refund. With her assistance and the time resolved, I am grateful with the extra time taken.

Great customer service! Great customer service! I was sent the wrong glasses initially, and didn't think worth following up as I knew these had shipped from China, and frankly didnt think I would get a response. However, I mentioned this in a review and customer services contacted me and then shipped the correct glasses. Both sets of glasses are great quality (love the bendy hinges) and fun!