Very slow to ship order! Order for 1 frame still not shipped after 12 days and multiple email inquiries. The phone number always goes to voicemail, they never answer. Not acceptable in this day and age, even during these Covid times. Time frame to ship out a simple order is unreasonably long, plus now they only offer ground shipping, causing further delays in receiving your order (at least 3-4 weeks, I’m 2 weeks in and still waiting for shipping confirmation).

Really Wonderful Customer Service The customer service team I worked with was so helpful! I wanted to purchase a pair of Celine sunnies but I’m blind as a bat, so I needed prescription lenses added in. They were responsive and patient with my many emails, and were careful to make sure that the lenses were my desired tint before sending them out. The glasses themselves are lovely too! Five stars!

Great selection of authentic designer… Great selection of authentic designer frames. Prescription lens process takes a little longer than usual, but overall I’m very pleased with my new eyeglasses! Shipping consisted of quality/substantial packaging & my glasses arrived damage-free. Be prepared for 10-15 day wait, otherwise A+!!

Poor Lab work spoiled my experience! I recently purchased designer eyeglasses at the Retail Store Designer Eyes Aventura Mall, here is the summary of my experience: The Positive: * Large Selection of Designer frames and Sunglasses * Beautifully displayed Merchandise * Friendly Sales Associates * Aggressive Discounts ( Best in Aventura Mall) The Negative: * Very poor Optical Lab work, my lenses came back w/o transition and very thick unnecessary edge * The second lab job came back with the Transition darker than they should be, and still not shaped to fit in the frame properly. * I was promised that they would call me and resolve the issue, they never did. I WILL NOT BE RETURNING!

Website was easy to use Website was easy to use. I sent email and received answer within 24 hours. My order was received within an few days. The plus with then Designer Eyes is you have to sign for package, verifying delivery. The sunglasses I ordered were exactly as pictured. I am looking forward to wearing them.