Dale
GBSending the glasses back a second time Sending the glasses back a second time. Still not right. First the bifocal was too high making me dizzy but now my vision is out of focus. Asked for a refund and my answer was they don't issue refunds. I'm very frusteratef
Mike Hilger
GBBuyers beware they offer absolutely no… Buyers beware they offer absolutely no customer service. They sent me a broken pair of frames and offered me a solution. Buy another pair, what a joke then they suggested I glue them back together.
Jis Trumpas
LTit felt like a scam Broken webpages. Gave no order, but they got payment. After all, bad and Impolite communication and person, i was communicating with, was very insensitive about situation.
Ken
GBMinor issue, major inconvenience. I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.
rob
GBMichael Louise helped me figure out… Michael Louise helped me figure out exactly what i needed from the chat window, while at work. pretty happy in the ease of use. thanks!