rob
GBMichael Louise helped me figure out… Michael Louise helped me figure out exactly what i needed from the chat window, while at work. pretty happy in the ease of use. thanks!
Matthew Ward
GBGreat service! Michael Louise helped me get my order in. I was a total pain and the help I received was fantastic. I even changed my order after placing it and Michael took care of me right away. Thanks!!!
Kara Kensington
GBthe chat feature was so helpfull the chat feature was so helpfull! Michael and Sarah were so amazing looking into questions i had about my order. and im feeling very satisfied with all of it!
Jis Trumpas
LTit felt like a scam Broken webpages. Gave no order, but they got payment. After all, bad and Impolite communication and person, i was communicating with, was very insensitive about situation.
Ken
GBMinor issue, major inconvenience. I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.