Shellie Welty
GBGreat Customer Service I reached out via chat with regard to a return due to a lens not being correct. I was connected to Michael Louise, who answered all of my questions and was patient, kind and professional. I am waiting on the return slip, but am confident that I will get that shortly and the fix to our issue will be handled quickly and professionally as well. Thank you eyeweb for your great customer service.
rob
GBMichael Louise helped me figure out… Michael Louise helped me figure out exactly what i needed from the chat window, while at work. pretty happy in the ease of use. thanks!
Kate
GBA Customer Support Nightmare - Poor Products I recently had the displeasure of experiencing what can only be described as a customer support horror show with Eyeweb.com. From start to finish, my encounter with their support team left me more frustrated than satisfied. Very poor products and pathetic support. Don't even pick a call. Not recommended at all.
Kurt Krueger
GBGreat customer service, phone and web chat Michael Louise helped me find a product that wasn't directly listed on the site and offered to work with his staff to make sure the website was updated appropriately in the future. He also helped undo an error that I made during checkout. Very helpful overall.
Kim Sun
GBI am an employer who is helping an… I am an employer who is helping an employee with a return. I spoke with Michael Louise two separate times and he has been nothing but helpful and attentive to my questions. He gave me his direct email so that I can reach out about changing an order and I am so pleased with the customer service so far!