Kim Sun
GBI am an employer who is helping an… I am an employer who is helping an employee with a return. I spoke with Michael Louise two separate times and he has been nothing but helpful and attentive to my questions. He gave me his direct email so that I can reach out about changing an order and I am so pleased with the customer service so far!
Mike Hilger
GBBuyers beware they offer absolutely no… Buyers beware they offer absolutely no customer service. They sent me a broken pair of frames and offered me a solution. Buy another pair, what a joke then they suggested I glue them back together.
Ken
GBMinor issue, major inconvenience. I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.
Billy
GBI got a great pair of prescription… I got a great pair of prescription safety glasses that don’t look like safety glasses. I’m extremely happy with them.
Matthew Ward
GBGreat service! Michael Louise helped me get my order in. I was a total pain and the help I received was fantastic. I even changed my order after placing it and Michael took care of me right away. Thanks!!!