A V O I D !!! I ordered two boxes of contact lenses from webeyestore.com. The lenses I received were not what I ordered. Apparently the verification fax from my eye doctor did not match what I had ordered. Webeyestore.com made no attempt to contact either my eye doctor or myself to find out why there was a discrepancy. They simply substituted lenses of their choice and sent them to me. I had to pay out of my own pocket to return these lenses to webeyestore.com in exchange for what I was told would be store credit. Almost four weeks after I paid to return the lenses I received an email from webeyestore.com stating that I would be getting a refund on my credit card and not store credit. I now how to wait several billing cycles to see if I actually do get a refund. And of course they would not refund the $6.95 I had to pay for original S/H so I'm out that money as well. Webeyestore.com seems like an amateur operation. Very poor all-around.

Gave Them a 2nd Chance...BAD Decision I had a terrible, awful, horrible experience with Webeyestore several years ago and had some credits on my account due to the problems. I saw that the website was much improved and there were some positive reviews out, so I decided to use the discounts I had to buy new contacts. I was charged $6.95 shipping for 1 box of contacts, and now they are telling me to expect my order next week. That means it took 20 days (or more) to ship from New York to Arkansas?! Absolutely terrible customer service.

Completely horrific. I never write reviews, good or bad but this company is awful. They do not answer the phone. You could hold with music for days. After finally getting them to change my order from 2 boxes to 4 via about 20 emails and paying for 4 they sent me only 2. I do not know why I keep dealing with them year after year for 3 of us in this family that wear contacts. This is it. Done, never again after I get this problem resolved. Buyer beware I have been enduring this service for 4+ years. Sometimes saving a little is just not worth the hastle and this I wil never endure this again.

WHERE IS MY ORDER!? I have ordered my contacts from this website for years. Historically they're a little slow, but they've always emailed me back within a couple days. I have emailed them, called them, and left voicemails for weeks now looking for my missing order with no response yet. At this point, I'm thinking they don't have the contacts but instead of telling me or letting me know, they took my money anyway (THAT'S STEALING). I still don't know if i'll ever receive my order, but contacts are a necessity that you can't just not deliver without any notice. I will be begin to take legal action if there is no response soon.

Horrible!!! Horrible!!!! Manager stated the lenses were on back order when actually they are a special order. I called the manufacturer myself and the lenses are not on back order..Extremely rude!!!!! They take money and do not even process the order. I have searched the web and 99 per cent of the reviews are negative!! They need to be shut down. Class action lawsuit is needed!!!