Lovely Pashmina Lovely Pashmina. It is not as soft as I anticipated but still lovely. Wen I selected white thread for the monogram it did not keep that choice but moved to yellow. Not my favorite color at all. Because of multiple steps for completing the order, I did not catch it. Perhaps making check out easier, would have helped me catch the error. 4 stars for the check out process only.

Horrible service! Horrible service!! Always an excuse for taking 2-3 weeks to ship my order. Never can reach anyone by phone because the lines are constantly busy or not working. Takes 3-4 emails to get a half response. Chat never works.

Terrible communication and customer… Terrible communication and customer service! I inquired about the status of my order several times and was told it was being processed every time. Once I finally received my order, 3 of the items were missing. I contacted customer service again to find out 1 of the items was out of stock. Still no mention of the other 2 items. I contacted customer service AGAIN to find out the same. Instead of issuing a credit, they sent me a $20 gift card, but the cost of the out of stock items was $42. When I questioned my refund, I was told to dispute it with my bank. I shop online all the time and have never heard of this. DO NO SHOP HERE!

Love the look and quality of the dog… Love the look and quality of the dog collars, but unfortunately the phone number was transposed, which is the reason for the 3 star rating. Customer service has been great and once I get my replacements, it will be 5 star.

Great Customer Service and Product!! I was very pleased with the luggage tags I ordered. Perfect. More important was how your customer service personnel handled my problem and walked me through the ordering process to make my mistakes disappear and I received my order as promised. A BIG Thank You.