Always excellent service at Blick Art Supplies I have ordered from Blick Art Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere! I can't understand all the negative reviews here on trust pilot website compared to the positive reviews. Maybe this is just a site where people come to complain about stuff!

Great Customer Service I placed my online order shortly after the holidays, so a couple of items were back-ordered, but everything else arrived about a week later. One item was missing from my order and when I emailed Customer Service about it they responded promptly. Not only did a real person respond (a rarity these days), but she was also friendly and informative. Overall, great customer service! :)

On one hand Blick Art On one hand Blick Art ( fka Utrecht) can be super pricey but they have EVERYTHING. I especially love to go into the brick and mortar store because they employee very knowledgeable staff. Recently I wanted to try water based oil paints for painting when traveling. They were able to show me what I needed to get started and saved me money by showing me the lower cost solvents from other brands. I'm very happy with these purchases! (also it's funny that I had to edit my review b/c the original name of this store is D1ck Blick and D1ck is a "inappropriate word" according to TrustPilot, lol!)

Blick approved face coverings I was browsing for acetate tracing film wearing a PA state approved face shield. The store representative informed me that it was not acceptable even though the Pennsylvania CDC web site states that it is acceptable. He stated that only a cloth mask is store policy and told me I HAD to wear a cloth type covering. Which indicates that Blick does NOT follow PA CDC guidelines. He then walked away and did not bother to ask how he could assist me. I left the store and shopped for my art supplies somewhere else.

So they do listen to reviews after all It’s nice that this site not only gets the exact items I ordered, but the quality is great too. I used to have shipping issues months ago probably because of past technical difficulties on their website but in recent times, it’s not a problem for me. Turns out, I should be double checking my information and not just the orders.