Always a high quality, beautifully designed product My mom began buying these date books probably fifteen years ago and for her oldest, dearest friends (who are at least 90). A few years back, mom assigned Be with the task of picking just the right ones for each friend. Imagine my hysteria when I learned that the store we’d been returning every year had closed! Thankfully, my brain retains lots of bits of information and I was able to avert a crisis by locating your website. The artists who provide beautiful scenes of nature and country life are so talented, and their attention to detail is spectacular. Thank you for your commitment to excellence...and to making some nonagenarians very, very happy!

I am a long time Lang customer and love … I am a long time Lang customer and love their products. I have never had a problem before. My recent order was shipped timely, however, upon opening I found I had received someone else's order. I called immediately as I had ordered a gift for my daughter's birthday. I was told since it was the end of the day and they would be closing soon I would be called the next day. I wasn't. I called the following day and was told they had shipped my order which I did finally receive 12 days later. I will continue being a Lang customer however I will never assume ordering a gift 2 weeks before needing it will be sufficient.

I received products that I didn't …order. I received products that I didn't order. Wasn't a user friendly return process. Did really enjoy the Christmas cards, there were no problems with that part of the order. I'm still waiting for confirmation from Lang that they received my returns and that I received full refund including shipping and handling. That process is taking longer than I would like.

Customer Service Run Around Lasted Two Months I purchased a calendar two months ago for 2018. It boasted that there would be digital files of the images included. I attempted to redeem and the code included was invalid. Thats ok, these things happen. I reached out to customer service multiple times. Each time I was told something different as to why it wouldn't work and that it would be addressed. It never was and I stopped receiving responses to my correspondences. Ultimately I reached out to them via social media and my issue was corrected within an hour. Too bad that couldn't have happened 2 months ago.

2 Strikes This is 2nd year in a row that I didn’t get the calendar that I ordered. Last year was “out of stock” after order was placed and was deleted without an option to order something else instead. This year order was placed and received. However quantity of calendars received did not match the packing list. By the time I realized the error the calendar I wanted was unavailable. Disappointed.