I ordered a kit in Feb I ordered a kit in Feb - they sent a cheap ring. I have been emailing constantly. they offered me a refund of $9 which was a third of what I had paid - all they could afford. Then keep telling me they are sending it and to be patient. I have accused them of scamming people but they don't care. Strange that there only seems to be one customer service person called Irish.

scam firm I ordered a rug in february, (latch hook) they sent me some sort of jigsaw worth a fraction of the price, i have been fighting it and getting nowhere, they said i could keep the jigsaw and they would refund $12 which is around £9 I have turned that down as i paid them just over £50.00 not impressed, do not order from this company

Automatic responses from customer service Ordered a carpet. It took ages to be delivered without any shipping information. When it arrived it was nothing like the pictures, very cheaply made and was missing the anti-slip surface that was advertised. After multiple mails to the customer service I always get the same prewritten texts about the delivery. They completely ignore what I am writing and just answer nonsense. Never again.

This is a scam for sure. This is a scam for sure.. been a week. There is no tracking number, I contacted them, I told them I wanted a refund.. they are refusing and telling me wait alittle longer.. do not order from them.. you should never refuse your customer a refund..

SCAM! SCAM!! Avoid at all cost!! Been waiting for months and still nothing and everytime i ask for refunds i get the same response from “Irish” saying its in process but we all know it’s not coming!