I ordered my first kit without any… I ordered my first kit without any issues, it was fast delivery and was very happy. This time, when I ordered, I was charged double. I claimed through PayPal and waited over a week as they never answered them or me. That was settled and I have been waiting two weeks now for my kits and tracking still says awaiting shipping. I sent an email and heard nothing back. I am extremely disappointed as they are Christmas presents I want to do throughout the year and I paid a lot of money for.

I wish I had read the reviews... I wish I had come on here to read the reviews before ordering. Placed the order in February for a birthday in March, everything looked fine it was dispatched and tracked. However, what arrived was some Jigsaw. Emailed the company to question and was told that this was a "Gift" and my order would be on the way. Kept emailing and keep getting the party line of "Please bear with us as we wait for the communication from the delivery team". I asked for a refund in June and was offered only $7.00 (about £5) or a voucher for 20-30% off. I refused that, then was offered $11 (About £8) and that I could keep the item (What item!!) Refused this as I had paid £30.00. Now into November, still no item, no refund. I genuinely think this company is a scam.

Absolutely scam garbage company Absolutely scam garbage company. They said it was delivered even though on the website it clearly shows pending shipment. It has almost been a year. DO NOT BUY FROM THEM.

I would never deal with this company… I would never deal with this company again. I ordered a latch hook kit early in February as a gift for mid March. Tracking information was impossible. I kept in constant contact with them via email hearing every time that it was shipped. Nothing to indicate that it was. After asking for a refund by the end of March, I was told yet again that it was shipped, so no refund. Well it FINALLY arrived, poorly packaged, with loose yarn, the wrong color yarn and in one case yarn that was obviously left over from some other project and was too small to use properly. No, I will never deal with this company again!

I would give them 0 stars if I could I would give them 0 stars if I could. Instead for my order (two rug kits) l they sent me some shi**y jigsaw. When I contacted them, they apologized and assured me that my order will be sent. It wasn't. It was almost 2 months ago and they keep responding me the same - they have delays and they will send my request to their werehouse. I still didn't get my order. I aked for refund but i guess that won't happen. Don't do the same mistake I did - avoid this store. Big scam!