I messaged them via the website because… I messaged them via the website because I did not sign up for the 1 year plan. All I did was set up a free trial and now I have been charged $120 and I don't even like the program it wasn't exactly what I was needing. So now I don't now how or if they've even seen the message I sent them today because I didnt get a confirmation email or anything. but I really can not afford losing $120 right now!

You can find better elsewhere God, I hate Pic Monkey. For the last several years, they have used a bait and switch free trial offer, but no matter how many times you try to sign up, the free trial never seems to go through. I'm not paying a yearly fee because they either can't fix the glitches in the free trial offer or are deliberately misleading potential clients. Back in the day, I used the services a lot but now I absolutely loathe it.

Does anyone actually work in the help department? Does anyone in the help and support team actually ever reply!? Filled several tickets and am yet to experience any form of communication. Messaged on Instagram and am yet to have a response. I'm now owed a refund and I feel like I'm probably not going to ever see that money again? Would be great if someone could actually take care of complaints and issues. Outrageously bad customer service.

I cancelled my subscription a year ago… I cancelled my subscription a year ago and I am still being charged monthly! I have tried to log back in to stop but the reset password email doesn't come through, probably because I don't have an account anymore but they are still charging me! I have sent a message to support and still waiting for a response. This is the most frustrating company!!!

Beware!! Beware!!! This company is extremely underhand. I signed up for a free trial for my daughter. I then forgot to cancel on the exact day and every time I think I've cancelled when I'm checking my credit card statements, low and behold, that $4.99 is still being taken out. The PicMoneky account is closed and I've done everything I'm meant to. Tomorrow, the only thing left is to cancel the credit card. I'd say these guys spend far more time on legal payment loopholes than offering useful products.