great customer care I use picmonkey a year now and recently due to email account and payment changes I got billed a yearly fee. However I’m really pleased with the support and actions I have experienced asap I raised the above issue. They responded instantly with all the explanations and choices to keep prescriptions and get a refund all in an easy email correspondence. For me this is a very professional way of dealing with their customers satisfaction. Thank you.

At one time I loved PicMonkey but not any more. At one time I loved Picmonkey. As a blogger and content creator, it was flexible and easy to use. Then they got fancy and added features and more useless, confusing, features. I am going back to Canva because this so-called upgraded version absolutely destroys any ability to be creative and customize. This has become a tool for social media hackers and nothing more.

Their "Free Trial"--is a fraudulent… Their "Free Trial"--is a fraudulent claim!! They tell you free with your email-so you go spend 2 hours creating a collage-but before you can download your work of art-They tell you , that you have to purchase a plan. I hate these people-THEY ARE DECEIVING SLIME!!! AND NEVER- WILL I LOOK TO SEEK WORKING WITHIN THEM AGAIN! Don't reply back to me-after-you have disabled my ability to respond to you-except to edit this original post! Be upfront with people-BEFORE THEY BEGIN USING YOUR SERVICES! NOT AFTER_THEY HAVE CREATED_WHAT THEY CANNOT DOWNLOAD-ASK FOR THE CARD INFO_FIRST_DO NOT BE DECEIVING!!

Canceled free trial immediately as there was a 1 euro charge I aggreed to a free trial on Pic Monkey. I used it immediately to work on one photo which I downloaded. I noticed I had an email from Paypal saying I had a one euro charge form Pic monkey. This aroused my suspicions as a free 7 day trial should not involve any immediate payments. So I had a look on trust pilot and saw other bad reviews. Based on this I decided to cancel immediately. I cancelled my pic monkey account and got a notification from PayPal that the 1 euro charge had been cancelled. Hopefully that's the end of it. Too bad as the photo editing was good

RIP PicMonkey. RIP PicMonkey. Used PicMonkey for years, always considered it one of the best editing programs out there but the new version is awful. Features I loved are gone and offers nothing better in their place. Ribbet calling and I shall follow.