Great Products Great Products and good experience. I have had some previous experiences where they have not met deadlines, but that has changed over the past two years and they have done a great job.

Worst customer service experience I've… Worst customer service experience I've ever had. I ordered thousands of dollars worth of awards and approved all of the artwork as soon as it came through only to have Customer Service reach out the next week to approve the artwork AGAIN and it was all wrong. This delay has resulted in our awards being scheduled to arrive AFTER our banquet despite my request to expedite shipping. They quoted expedited shipping at over $1,000 and I asked Customer Service to share some of that burden since the delay in delivery was due to their error and not mine. Without even responding to my request, they notified me that everything was shipping via Ground. The website boasts of guaranteeing your order will arrive BEFORE your event and that's a lie. I've been trying to work with Customer Service for days and it's like talking to a brick wall. It's beyond ridiculous and I'm never ordering from this company again. Buyer beware.

A Good Company I had a good experience with FineAwards. The customer service was great and the product was beautiful. However, the engraving on the product was lighter than I would have liked (it is difficult to see) and also when you open the box that the award came in with the binding on the lift (the way you would open a book) the award is upside down. If giving advice to a friend, I would tell them to address these issues before accepting delivery. RESPONSE: I have had the same item engraved by a local engraver and the non-color etching they did was much easier to see and read. My point was that it was done very lightly and difficult to read. RESPONSE #2: I agree with your assessment of the classiness factor of the non-color etching and had it been bolder it would be perfect. Again, it's a beautiful award and your staff customer service was great.

They didn't check the wording There was a easy typo to spot, and they didn't check. Didn't offer any replacement neither

Very good quality awards! We have used FineAwards for our GALA crystal tower awards for several years. It would be helpful if our previous orders were more easily accessible since we generally order the same style/type/artwork each year. Also, as a non-profit organization we are entitled to a discount on our order, but I have to be sure and request it. The awards are lovely with quality etching. They always get good compliments from our awardees and people who attend the event. Thank you.