Forever Customer Meri
GBOverall a great experience Heather is a great account manager. She is always very helpful and responsive. We had a slight mix up with an order but she handled it very professionally. No complaints here.
Hugh D'Andrade
GBVery happy with our awards! We do a yearly award called the Pioneer Awards. This year, I wanted to design a new award, which meant choosing a new award template and producing a few samples. The Fine Awards crew was helpful and responsive through the whole process. The end result is almost perfect!
Nancy Shindle
GBVery good business It was good working with the gal on the phone that I did. I'm sorry it's been awhile and I can't remember her name. She was very helpful. The art department made our changes without question and the award looked great.
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GBA Good Company I had a good experience with FineAwards. The customer service was great and the product was beautiful. However, the engraving on the product was lighter than I would have liked (it is difficult to see) and also when you open the box that the award came in with the binding on the lift (the way you would open a book) the award is upside down. If giving advice to a friend, I would tell them to address these issues before accepting delivery. RESPONSE: I have had the same item engraved by a local engraver and the non-color etching they did was much easier to see and read. My point was that it was done very lightly and difficult to read. RESPONSE #2: I agree with your assessment of the classiness factor of the non-color etching and had it been bolder it would be perfect. Again, it's a beautiful award and your staff customer service was great.
Jorge Castillo
GBLast minute charges I didn't like that after charging my credit card for the award to be sent to production, I had to later be charged an art conversion fee for transforming a logo into a specific format. If I had known you were going to charge for that, I would have bought a more expensive award.