Seamless from beginning to end. Thank you for taking the time to follow-up about our experience. The event was a great success and highlighted by the awards we were able to present to our honored guests. The awards came fully protected in beautiful boxes. Overall, they were in great condition and awards we were to proud to hand to our distinguished recipients. I will continue to order... Thanks, again.

The intervention that saved this customer Due to some confusing language, we had an order that shipped when it should have been held on site for names to be engraved as the employees approached their 10th anniversary. This led to me having 14 awards I had no use for. The person I was dealing with was not responsive to the problem. When I threatened to pull my business, the right Customer Service person stepped in. Everything was resolved and refunded. We will continue using Fine Awards since it seemed to be just one employee in the way, not the culture of the company in the way.

Great customer service I purchased the etched glass table plaque...I thought the etching would have done color to it...i was not happy because you could barely read the writing. On the other hand customer service was good

Ups and Downs I had a problem with the engraving on an award being crooked when it arrived which was disappointing. I did reach someone is customer service that was able to get he award corrected and shipped overnight to my conference location. It was a little touch and go for a while, but it got taken care of.

Very good quality awards! We have used FineAwards for our GALA crystal tower awards for several years. It would be helpful if our previous orders were more easily accessible since we generally order the same style/type/artwork each year. Also, as a non-profit organization we are entitled to a discount on our order, but I have to be sure and request it. The awards are lovely with quality etching. They always get good compliments from our awardees and people who attend the event. Thank you.