Nancy S.
GBVery good quality awards! We have used FineAwards for our GALA crystal tower awards for several years. It would be helpful if our previous orders were more easily accessible since we generally order the same style/type/artwork each year. Also, as a non-profit organization we are entitled to a discount on our order, but I have to be sure and request it. The awards are lovely with quality etching. They always get good compliments from our awardees and people who attend the event. Thank you.
Abby Koshkin
GBWorst customer service experience I've… Worst customer service experience I've ever had. I ordered thousands of dollars worth of awards and approved all of the artwork as soon as it came through only to have Customer Service reach out the next week to approve the artwork AGAIN and it was all wrong. This delay has resulted in our awards being scheduled to arrive AFTER our banquet despite my request to expedite shipping. They quoted expedited shipping at over $1,000 and I asked Customer Service to share some of that burden since the delay in delivery was due to their error and not mine. Without even responding to my request, they notified me that everything was shipping via Ground. The website boasts of guaranteeing your order will arrive BEFORE your event and that's a lie. I've been trying to work with Customer Service for days and it's like talking to a brick wall. It's beyond ridiculous and I'm never ordering from this company again. Buyer beware.
Molly Light
GBCustomer service was great...product arrived broken The follow up from the design staff was fantastic, but the issue was that multiple products arrived broken. Not sure if the packaging is insufficient to keep it from breaking, or the styles I picked were too fragile.
Forever Customer Meri
GBOverall a great experience Heather is a great account manager. She is always very helpful and responsive. We had a slight mix up with an order but she handled it very professionally. No complaints here.
Graziano Casale
DEThey didn't check the wording There was a easy typo to spot, and they didn't check. Didn't offer any replacement neither