Excellent customer service quick to respond. Have been dealing with Kyle M. about my recent request to cancel my subscription. Over the course of the last few days he has been very helpful and quick to respond to my request for help. I feel like the desire to retain me as a customer was top priority for him. Gave me options and assured me that the IT department was working to fix the issues I was having. I am hopeful that the issues I was having will be resolved and I will remain a customer.

Absolutely fantastic customer service Absolutely fantastic customer service. If you have any questions at all, send an email to their support group and they will respond almost immediately. I had an empty box show up in the mail a few months ago and they took care of me by sending out a replacement. I have paused my subscription for the time being, but I will be back. Thank you so much!

terrible customer service terrible customer service. I tried to cancel subscription multiple times and still get charges can boxes I don't want delivered (in terrible shape). I been trying to get in contact with someone for 2 months now and NOTHING, no way to call, no one responds to email or calls back from the sheet on their website. I'm just about to block them through my card and see if i can get some money back. terrible company

Kyle at Lucky Tackle was amazing Kyle at Lucky Tackle was amazing. I contacted them to cancel my husbands subscription because he wasnt able to use the items as fast as he received them. He informed me that we could put a pause on the subscription and automatically start it again in a couple of months. He was very attentive and answered all of my questions with patience and understanding.

Lucky Tackle Box Saving The Day!! I have ordered boxes for co-workers for a few years now. When ordering this year, I made a mistake and selected the monthly subscription. I did not realize my mistake until I got an email my monthly box was shipping. I emailed and Kyle responded very promptly returned my email. He fixed my subscription and resolved the issue within minutes!! Christmas is stressful enough without me making it hard. Lucky Tackle Box (and Kyle) really care about customer service, and I am beyond thankful for them making my experience so easy!!