Absolutely fantastic customer service Absolutely fantastic customer service. If you have any questions at all, send an email to their support group and they will respond almost immediately. I had an empty box show up in the mail a few months ago and they took care of me by sending out a replacement. I have paused my subscription for the time being, but I will be back. Thank you so much!

Bad experience Place an order and was supposed to ship within 7 days. Been a month now, haven't re ieved anything, can't track it cause my lo gin information isn't working and try to send password reset and that's not working. Messenger them and nothing, emailed and nothing. It's a joke company.

98% awesome! 98% awesome!! We loved the whole LTB experience but no longer makes sense for us maintain the account. It was a reoccurring gift to my son and he has tons of tackle and a job now. :) Bit of a miscommunication in the cancellation process but it was quickly resolved with a few email exchanges. It's a damn cool business model. :)

No Customer Service, no way to cancel, products not as described As a new angler I wanted a way to get new gear and learn how to use it. Got the 1st box, there were multiple duplicate items, no fishing magazine and no instructions for YouTube video access as advertised on the site. Lures received also seem too large for targeted fish. Attempted to reset password with company website and despite several attempts did not receive any password reset link. I used the customer service email to try to reach them to cancel my account but got no response. Called my credit card company and blocked them from charging me and disputed charges for 2nd box since I was unable to reach them to cancel. No phone # available for merchant.

Lucky Tackle is Top Notch! Customer service? -- Amazing!!! Rapid response on a Sunday afternoon- you can't ask for more. Box contents? -- Premium!!! I ordered a three month subscription for a birthday gift earlier in the year and am back for more this Christmas! I didn't even have to think about it. If you know anyone who likes fishing, whether seasoned or just starting, a Lucky Tackle Box gift subscription will be hands down the best gift they get.