Great customer service I ordered a 3 month subscription for my husbands birthday, and the first box was missing one of the included jigs. I emailed customer service and Kyle got back to me quickly to inform me that the specific jig was out of stock. He assured me that they will be sending a replacement as soon as possible. We are lookin forward to the next two boxes.

Horrible customer service Horrible customer service, Ordered the professional package for both our boys and everytime only 1 package shows up. The response everytime is the problem in the shipping department. Hate to tell you but, the problem seems to be in the management department. Will never use this again and have spread the news in Canada not to use this company.

Worst subscription box I ordered a birthday subscription for my grandson. They didn't ask for a delivery date, so gift was way early. Didn't include my birthday note. Had I not been on top of it, he would have only gotten 1 of 6 boxes. When I emailed the issue, they apologized and would fix the issue and upgrade the 2nd box for my inconvenience. He got the same exact box as the first, no upgrade. This time my birthday note was included. This is over a 2 month period. They never fixed my subscription issue. Finally requested a refund. Well see if I even get that back. Worst customer service ever! Look elsewhere.

98% awesome! 98% awesome!! We loved the whole LTB experience but no longer makes sense for us maintain the account. It was a reoccurring gift to my son and he has tons of tackle and a job now. :) Bit of a miscommunication in the cancellation process but it was quickly resolved with a few email exchanges. It's a damn cool business model. :)

Kyle at Lucky Tackle was amazing Kyle at Lucky Tackle was amazing. I contacted them to cancel my husbands subscription because he wasnt able to use the items as fast as he received them. He informed me that we could put a pause on the subscription and automatically start it again in a couple of months. He was very attentive and answered all of my questions with patience and understanding.