Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.

Don't buy from midway Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!

Midway is NOW Overpriced … FOR OVER A YEAR NOW MIDWAY HAS BIDEN-LY INCREASED THEIR PRICES SO THEY ARE NOW ONE OF, IF NOT THE MOST EXPENSIVE PLACE TO BUY, AND THEY WON'T ANSWER WHY. THEY EVEN DROPPED THE FREE SHIPPING OFFERS... SHOP ELSE WHERE...AND THIS REMINDS ME WHO ELSE IS HIGH PRICED THESE BIDEN-DAYS,..YES WAL- MART IS WAY OVER PRICED ON A LOT OF GOODS..I'VE STOPPED SHOPPING THE WALOFCHINA MART IN 1996 AND SAVED A LOT OF MONEY AS WELL NOT BUYING JUNK AND INFERIOR GROCERIES

I had the same experience as AF user… I had the same experience as AF user below. 3/25 I placed an order for ammo. And on 4/1 I called a few times to ask different representatives. They first said my order was placed on hold because of quality check. Then I was was transferred like the AF was, and I talked to the lady as well and they said because of the nature of your product we are no longer able to do business with you. What does that even mean? And then the other times I called back in they kept saying we can only ship to the address and billing address on file, I am like cool what is the hold up then? My information is that on the billing and shipping. Please send? *confused*

Absolutely fast friendly service Absolutely fast friendly service. Bought the Henry H015T from Midway. Awesome price, really fast delivery to my FFL. Easy to use website when ordering. I will definitely use Midway again!!!