I have purchased over the internet from… I have purchased over the internet from Midway and received orders in three days. I go through customer service and they yank me around. To almost 7 days, what is the difference between the internet and customer service. Through tracking it's still parked in Kansas City. I'm only a hour away.

Unfair business practice Unfair business practice. If you order two items and want to return 1, you must return both. No notice or disclosure of this until you try to return. Classic gotcha policy's. Quality of items like gunsmith tools is Chinese terrible. Soft low quality steel bits snap off. Many other better company's to choose from.

BEWARE OF EMAIL ADVERTISEMENTS I saw an email ad from this company this morning that said "FREE SHIPPING on orders of $99+ Some Exclusions" and, within the same email in the box just below the box containing the free shipping ad was an ad for 50% off Sierra Matchking .223 bullets. Seeing no mention of an exclusion, I ordered enough to exceed the threshold, naïvely expecting the free shipping to be applied at checkout (as the ad states) but I was still charged the $13.50. The total charge exceeded my threshold for reloading my own so, after emailing Midway twice and having to call, I was told (in the fine print), ammo, guns and powder are excluded from all free shipping. I requested the order be cancelled and will await my refund. Midway used to be a good company but I remain suspicious my refund may not come through or certainly not in a timely manner. I will no longer allow this company to send me emails and will delete my account with Midway which I have had for 25+ years.

Great customer service. I had some questions about shipping so I ended up placing my order the old fashioned way, with an operator. The guy who assisted me was very helpful and courteous. He took time to answer all of my questions and didn't make me feel rushed. It's nice when you can talk to a person and a company doesn't just push everything to their website. I will keep buying from Midway.

Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.