I pre-ordered Sailor Moon Luna and… I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

Dont discuss about partial refunds Dont discuss about partial refunds. If i want my whole money back im in my right to get it. Also is super annoying to beg for get the refund. It took months to get it finnaly

Communication could use some major… Communication could use some major improvement. I kept reaching out for information on an order and would have to wait for weeks before getting a vague response. On top of that the item was no longer in stock after waiting for a year. Fortunately, I was able to get a refund.

Recieved the figure in perfect… Recieved the figure in perfect condition honestly was surprised since i thought they were a scam but were not

Customer service I pre-ordered a figure 2 weeks ago and it turned out that it was out of stock. As it's written on their website, my order should have been automatically cancelled and my deposit refounded but after 2 mails there's still nothing. Like many people here, I feel like I'm being scammed and I hope I will get my money back soon.