You will get ghosted or scammed Absolutely horrible customer support. I needed to update my shipping address since I moved houses and they ghosted me for weeks. I emailed a second time asking for a refund because I had been ignored constantly and I finally got a reply telling me to be patient. Biggest scam. I'm not even confident I will receive my product or if it even exists in their system anymore. Do NOT buy from this company. You will lose money and get nothing but silence.

*Edited 4/21 - Refunded deposit Have waited over 2 years and *still* no statue! Their customer service has only responded once after numerous emails… They claimed to be “checking with the studio”. I’ve heard absolutely nothing since then (over 3 months ago). Genuinely don’t think I will ever get my item. *Update on 4/21 - Received a refund of my deposit. No response or cancellation email - just credited out of nowhere. As such, I’m going to revise to a more positive rating. They still need to improve customer service though at least I wasn’t scammed.

I pre-ordered Sailor Moon Luna and… I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

according to the price If I could, I would probably say 3.5-3.8, but I'll be kind enough to round up. Price-wise, this is probably the cheapest shop. So far, all the figures that were released have arrived (except for one figure that was part of a set, where I was then told that it was no longer in stock, even though I had bought it. So the deposit was gone... (apparently the studio forgot it. I don't know how that can happen. But everyone has to decide for themselves whether they think it's the studio's fault or the shop's). At least I got a small discount code as "compensation"... There are phases when the support responds within one, but there have been times when I had to wait 10 days+ for an answer (maybe they were on vacation). But if you keep at it, sooner or later you always get an answer in my experience (this all applies to WhatsApp). I would like to highlight something positive: when I wanted to buy a figure and it was out of stock, the support managed to ask the studio. This figure then arrived with no problems.

I never received the figure I never received the figure, delays in receiving the order, you send messages to the contact email and they do not answer or they answer after months, the worst store I have been able to place an order in, I ended up canceling it