Excellent client service Ordered a T-shirt recently, at first I didn't get a confirmation so I sent them a mail to ask whether something had gone wrong. Got a very friendly response quickly, in which they apologised and confirmed my delivery. My order arrived shortly after and was exactly how i expected it.

Good quality with the product Good quality with the product - no refund after return. After a lot of e-mail contact, the support always asked for a tracking number for a refund and refused to repay the money. Also they were very ignorant about the matter. After checking with DHL, that the package has arrived at their location, the were also denying this. Very bad, would not recoomend this.

Quality Threads, Quick Delivery! Nen Culture is all about quality threads! The anime clothing I received is stylish and well-made. Customer service was responsive, and the delivery was quicker than expected. Can't wait to show off my new anime gear!

Extremely Dissatisfied with Product Quality and Customer Service I am acutely disappointed to leave this one-star review for Nen Culture, but the experience I've had leaves me no alternative. I purchased a "TANJIRO FOX MASK HOODIE" with high expectations, given the exceptional reputation of the brand and the attractive product images on their website. Unfortunately, the item I received was a far cry from the depicted product. The print on the hoodie was significantly blurred to a point where it was unrecognizable, and the material quality was, to my dismay, very poor. In an effort to resolve the issue, I reached out to the Nen Culture Support team. As a loyal customer, I anticipated a quick response and an effective solution, but I was faced with radio silence. It's been over a month since my initial complaint, but my emails remain unanswered - a disappointing example of negligence and disconcerting lack of regard for customer satisfaction. Not only did the product fail to meet the expected quality standards, but the subsequent lack of customer service has also been equally, if not more, disappointing. Consequently, I am left feeling let down by this once-trusted company, making it difficult for me to recommend their products and services to others. If you value quality and responsive customer service, I would caution you to consider other options before choosing Nen Culture. I, unfortunately, learned this the hard way.

Scam Ordered a t-shirt from them hoping to get a good quality product, but received the opposite. Print is awful, blurry plastic sticker. Everything they promising on a website is complete bs. Delivery took a whole month (from China), not 1-2 weeks. Customer service non existent, products itself have bad fit and horrible quality. Images and real products don't match. Not sure if this even legal.