Excellent customer service! The customer service at this company is excellent! There was a slight delay in shipment (by about a week....not unreasonable) and I was offered the choice to cancel the order or receive a discount. This was all handled proactively. I had an additional question and my inquiry was answered promptly and professionally. Very impressed.

Lack of instructions for putting it together Putting it together without instructions was the most complicated part of this process. I had to get help from someone to understand what to do, but once done, my dog loves it.

The concept of this seat is excellent The concept of this seat is excellent. I like the position where my pet sits. I am disappointed in the quality of the zipper. Trying to assemble the seat, one zipper broke. I believe I should be compensated for this. I ‘m looking for someone who may be able to fix it.

My anxious pup loves this car seat! I was so worried about taking a long distance trip with my new pup because she gets so anxious in the car and won't sit still. I order a PawSeat thinking it might a gimmick but it definitely was not. My pup loves this seat. Falls asleep pretty much as soon as I get the car started and looks so comfy. 10/10 would recommend!

Paw Seat is Perfect! Delivery was quick. Paw seat was exactly as described and fits our 7.5 lb Poochon perfectly. She feels secure in it and we are happy knowing she is safe! Wonderful product!