New sewing machine - good experience with Lords Ordered a fairly basic Brother sewing machine from Lords, and was surprised to see it turn up at miday the next day. It was well packed, and arrived safely. First impressions are that it's a considerable improvement on the 70s lump it replaced. Thanks Lords, and it's a pleasure to buy from a small family firm rather than a giant multinational.

Just wanted to say a big thank you Just wanted to say a big thank you to the brilliant staff at Lords Sewing and thank them so much for sorting out my embroidery machine. I highly recommend any one using a Brother Machine and in need of a service or help with any problem to get in touch they are so friendly and helpful. I have had problem for some time using the larger hoops on my Brother V7. No matter what design or fabric, no mater what stabilisers or wash away I used I just couldn’t stitch out a full pattern all the way through. This only happened using the two larger hoops the small hoops were fine. The only way to explain it was as though my machine hoop was bumping into something and the stitches just went off the pattern but it definitely wasn’t bumping into anything. I had a chat with staff and they suggested I send in a video of what was happening. I did this and after seeing the video they asked me to sent the embroidery carriage to them. Within a few days I had a lovely phone call to tell me they have sorted and replaced a part and it’s now stitching 100%. I was amazed and couldn’t believe it after all this time it’s like have a new embroidery machine. Thank you again

Without a doubt best company I have… Without a doubt best company I have dealt with. Lords' team are wonderful. Delivery within 48 hours maximum. Very helpful service, owns your problem and will try their utmost to sort it - no problem is too difficult for them. Just brilliant and wouldn't go past them for orders.

Amazing Amazing, speedy service! Knowledgeable and able to provide support for correct use of my sewing machine. I took my sewing machine in midday on Monday and got a phone call to say it had been completed less than a day later! My sewing machine was returned in immaculate condition and service was outstanding, I wouldn’t take it anywhere else!

Fantastic service Fantastic service from Lords - Kirsty couldn't have been more helpful when the model I originally wanted wasn't in stock. There was no hard sell of other models, just useful advice and in the end I did choose an alternative. My machine and a bonus starter pack of supplies arrived within 3 days with a lovely hand written note. I couldn't be more happy with the service I received (especially after having had a bad experience with a different supplier) and would definitely recommend Lords to others looking for a sewing or embroidery machine. I'll certainly be using them again for anything I need in the future.