There was a little bit easy open the… There was a little bit easy open the account, but I believe that it would be easier if there were illustrations next to the texts and also more details about the necessary documents and amounts charged before starting the process of creating the registration. I think if Higlobe has an app it will be even better, beacuse will be more easy to get into the account and could make notifications appear advertizing about new transations

Withdrawal Failure Hi, I did a withdrawal last Friday and for some internal error the money wasn’t send to the destination account and the account statement also not shown that transaction, however the money "disappeared" from my account. To solve this issue I had to talk with support and then the money was finally moved to destination account two days after the action be executed (commercial time). It would be helpful if the user could see when a transaction had some error, this info in the account statement or in a specific menu would be enough to be aware of what happened.

Need to have every transfer manually received and approved. Why do I have to "write a receipt" that higlobe must approve before I get my money? If you just wait it out the money gets there, but still it makes no sense for them to "approve" me receiving my money from already vetted sources. Also the website has been crashing a lot last week. I get the feeling that this website is mexican-owned but there's no clear information online nor on their website. Wonder how much gets shared with the mexican tax authority.

Good bye Travelex I've been using Higlobe to receive money from USD to BRL, which is incredible. The spread is 0.5%, and there aren't any other fees, which is fantastic. It connects pretty well with Deel (The place where my client pays for my services). One good thing about Higlobe is the exchange process, which was finalized instantly, and the money was in my Brazilian account immediately. The velocity is not the only best part! I was using another exchange service, making me pay $5 for each transfer, and now I'm saving my money. Another feature that made me excited to be using Higlobe was the international pre-paid card, which opens a lot of possibilities. I fully recommend Higlobe! The account opening process and the get started process are really clear and fast.

Amazing support buuut The experience with support are incredible! But the platform isn’t good. A lot of times I received success messages on my transactions but they failed. I understand that the process need to validate some informations, but I believe that you guys can automate some things during this process to make the clients lifes more easy and fast. What makes me continue make transactions with you is the low taxes and the amazing support that you guys have.