I used backcountry gear to buy climbing… I used backcountry gear to buy climbing shoes in a size that was not available on backcountry.com or other typical outlets. The order with shipped quickly and delivered via usps. I did not have to exchange or return anything so cannot comment on that process.

Wanted an item that was out of stock… Wanted an item that was out of stock everywhere else. Found it here and even had a big on sale discount. Then added another item to get the free 3-5 day economy shipping. Saw some bad reviews but took a chance anyway. Ordered on Saturday and it quickly arrived on Thursday. Will definitely order from Backcountry Gear again. Thanks Backcountry! You made me one extremely happy camper. You and your crew rock!

No return policy for rope they miss labeled. They sent a dynamic rope I needed static rope. Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back Country Gear 1855 W.2nd Ave Eugene, Oregon 97402

BAD CUSTOMER SERVICES! DISAPPOINTED They have really bad customer services and it seems they don't know how to communicate with customers. Ordered a Snow Peak table but it seemed to be defected or returned because it has a few cosmetic wears on it. So I asked to get partial refund in order to skip return process for both me and them. But they just keep saying it's what it is and it's not returned item. Sounded like I was lying to them. Fine, will return it.

Credit card compromised twice after using Backcountry Gear. I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purchases. I had to get a new card issued both times. I stopped ordering from Backcountry Gear and have not had a problem since. I don't use my credit card for daily purchases (mainly online). I continue to order from Moosejaw, Backcountry, and Amazon and have not had any problems. Someone at Backcountry Gear was not trustworthy.