Great company and products Great company and products. I ordered the Marmot Minimalist jacket, it was back ordered do to the sale they were having. But I received an email right after my purchase letting me know when it would be re-stocked. I received the jacket faster than I was expecting. Very fast shipping and great communication. Will be purchasing from this sit again. Thank you.

I used backcountry gear to buy climbing… I used backcountry gear to buy climbing shoes in a size that was not available on backcountry.com or other typical outlets. The order with shipped quickly and delivered via usps. I did not have to exchange or return anything so cannot comment on that process.

Horrible experience ordering online Horrible experience ordering online. Ordered a bag based on the photos they had posted on their website, which match the photos from the north face website. What I received was a older model, from five years ago. When I wrote to customer service, they denied sending me this older model and doubled down after I confirmed it with the north face myself. They offered a refund, however I was responsible for return shipping. Absolutely rude customer service and I will never buy from them again. BUYER BEWARE!

Oh my goodness Warren from customer… Oh my goodness Warren from customer service is amazing!!! I had a problem with an order that USPS lost and I called Backcountry gear after getting no where with the US Postal Service and Amazon. Although the entire fault falls on USPS, Warren stepped up and got the job done. I greatly appreciate the excellent customer service he delivered!

Consistently offers the best deals… Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within a day of requesting and also used the chat to complete an exchange for a different size. Easy and free return process. Already purchased 3x from them!