I used backcountry gear to buy climbing… I used backcountry gear to buy climbing shoes in a size that was not available on backcountry.com or other typical outlets. The order with shipped quickly and delivered via usps. I did not have to exchange or return anything so cannot comment on that process.

Great company and products Great company and products. I ordered the Marmot Minimalist jacket, it was back ordered do to the sale they were having. But I received an email right after my purchase letting me know when it would be re-stocked. I received the jacket faster than I was expecting. Very fast shipping and great communication. Will be purchasing from this sit again. Thank you.

Product was perfect Product was perfect, and it arrived incredibly quickly. In fact, I was waiting for a notice that it shipped, and it arrived on my doorstep within 2 days. So you might consider tightening up your 'shipping confirmation' process. Other than that, I'm recommending your site to a friend, who should be buying what I bought in the next week.

Wanted an item that was out of stock… Wanted an item that was out of stock everywhere else. Found it here and even had a big on sale discount. Then added another item to get the free 3-5 day economy shipping. Saw some bad reviews but took a chance anyway. Ordered on Saturday and it quickly arrived on Thursday. Will definitely order from Backcountry Gear again. Thanks Backcountry! You made me one extremely happy camper. You and your crew rock!

Horrible experience ordering online Horrible experience ordering online. Ordered a bag based on the photos they had posted on their website, which match the photos from the north face website. What I received was a older model, from five years ago. When I wrote to customer service, they denied sending me this older model and doubled down after I confirmed it with the north face myself. They offered a refund, however I was responsible for return shipping. Absolutely rude customer service and I will never buy from them again. BUYER BEWARE!