Multiple purchases from here and all… Multiple purchases from here and all arrived without issue Faster shipping would be awesome but I’d rather get the figures in safer condition than next day shipping from other sites that just throw them in a box. Just placed another order so thank you again for all the evil dead and Halloween figures you offer

Fourth or fifth time ordering without issue Fourth or fifth time ordering without issue! I am based in Columbus as well and wish they had a pickup for next day pickup, but happy to keep getting everything within a weeks time. Thank you again and may get one last order in before the holiday - Thank You, Charles

Same story as everyone else @Horrormerch, I have not initiated the CC dispute yet. Are you canceling the order and refunding as requested? If so, send me a confirmation and a refund and I'll update or delete this review. Original Review: Same story as everyone else. It's been months since my order and after I asked to cancel it 3 times, I get the vague email telling me to "refer to previous emails". I responded again and again asking to confirm cancelation and have not received a response or a refund.

Theft - Don't Waste Your Money I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere. Follow-up to merchant's response: horrormerch.com, if you had done the right thing and issued a refund as promised, I wouldn't have had to resort to a credit card chargeback. Severely disappointed with your customer service.

Do not order from Horrormerch! Do not order from Horrormerch! I ordered a pre-order item from their website. After not receiving it for about 5 months I was able to get a refund with a store credit. Ordered a tank top with the store credit plus a few buck on November 4th 2023 and still have not received it as of March 10th 2024. I've contacted them several times through their issues page, but haven't heard a thing. I'm sure I'll never see my money. They suck hard.