Transport Driver While I have never visited Family RV, they will be a company I keep in mind for future purchased. As I was heading south to Talladega, I ran across their transport driver. The day was windy and challenging. He told me about Family RV and seemed truly proud to be a part of the business. Before leaving he prayed for safety over my trip. As I now am driving south, he and his words continue to somehow give me comfort with this trip. It is refreshing in this day and age to find someone is proud of their workplace and proud to be a Christian. Keep up the good work and good hiring practices Family RV.

WELL WORTH THE DRIVE Pros- Selection. Chris' advise was invaluable. 95% of the deal was completed over the phone. Price. Hitch Installation one location. Cons - Selection. There is so many choices it is difficult to pick one. Our SalesRep Chris gave the best advise. "Check out as much as you want, compare, then compare again. Use the RV before spending money on additions and extras. THEN buy what you want. I was thankful for his honesty. No big push for add ons or extras.

We purchased our first travel trailer… We purchased our first travel trailer yesterday and drove 15 hours round trip to complete the purchase. Our salesman, Rhylon made the process stress free and I highly recommend using him for your RV purchases. Definitely worth the drive.

Very bad service and equally… Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere........... *Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "...have done many things outside our normal policies to make things right..." We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.

Great experience and customer service! Called before I left on 2 hour drive, spoke with Zach, told him what we where looking for, on our way he sent text of options they had, upon arrival he was super helpful. My son purchased his first camper! Was a all day deal doing finance and preparing camper, but Zach was there thru the whole thing and stayed to the end to even walk us thru the camper and all the functions. Just want to say Thank You sir for making us feel like a true customer!! We will refer more friends your way. Also would like to thank the service crew for cleaning and checking the camper out before us taking ownership.