Good and Bad relationship… I have had good and bad relationship with MicroMark. Yes, their website is difficult and very sales pushy... The product quality is OK. They do have unique items hard to find elsewhere. Their shipping sucks... my gauge order that was suppose to arrive yesterday... is still 2300 miles east of my location. FedEx -when we get around to it shipping- has often taken 3-4 weeks for delivery. Msg to MicroMark, let the customer pick the best shipping as the customer pays for it anyway. Let me pick USPS Priority Mail which is still funny as they list 2-day service... but normally takes 4-5 days to arrive. FedEx cheapo shipping has had my ordering often sitting for 3-4 days in the same location. Msg to MicroMark, shipping is a major part of YOUR business success or failure. Choice wisely... Screw the customer, loose that customer.

My rating is for the quality of product… My rating is for the quality of product purchased not the customer service. I ordered a power unit for LED light string. The power cord, which plugs into 110V AC was not prewired into the power unit by the manufacturer. It needed to be connected to two screw terminals separated by a small divider and covered by a flimsy plastic cover. I consider this an unsafe product and returned it. They refunded my purchase minus the original shipping cost in a reasonable amount of time. I would their customer service 5 stars.

Micromark delivers Micromark delivers. I received my order in 4 days and it came packed carefully in another box. Customer service emailed me to warn me that I (accident, my fault) selected a item on back order. I didn't have to worry about my credit card, they didn't hit the card because the item was back order. I think you can trust these guys, the company is in NJ, USA.

Bought a MicroLux Airbrush performed… Bought a MicroLux Airbrush performed the first time I used it, but not the second. Had problems withe the trigger, let off, air compressor air would continue to flow out the nozzle. Tried contacting MicroMark Tech support no one answers, left voice messages, sent email, no response. Finally, talked to sales and got a manger. Manager told me to send it in. I sent it in got it back within a week I received it back with paper work telling me the item is on back order and a new one is going to be sent. No where on the paper work did it say the item was fixed. Waited a month 1/2 and called. Got the run around, the person I talked to said he talked to the tech and item was fixed. He told me to try it, and if there is still a problem, give a call back and they will send me a new one. I tried it and it was still not working properly. Called back, talked to someone else, explained the everything again, he intern gave me the run around, did not want to honor what the last gentleman had told me, was going to put me through to a manager, and of course he hung up. MicroMark does not want to honor the warranty of products that have their name on it.

Dissatified Customer. Russell Customer#761495 I ordered your Plier #89117 along with various other items and you sent everything but the Plier, saying that it was back ordered, and you would send as soon as you received them,,, Its been weeks now and I have not received the item ???? No notifications; except 2 texts that you wanted me BACK ! Seems you have alot of charrasma !