Great customer service I got a figure printed and there was a small print error which if you know 3D printing, happens from time to time. I was outside the 10 day policy for reporting issues for a reprint by months. They still promptly responded to me about the issue and are sending me a free replacement as a one time acception. Now that I know about the 10 day policy I will check each figure more thoroughly right when I get it, but I'm appreciative of them helping me out + their custom products are great.

A WASTE OF MONEY!!!! Not worth the ridiculous expense. My husband was so excited to make this figure. He meticulously created it for days. Just the right shape, colors, and details. It arrived today. He is very disappointed. $60!! All the effort was for not. The details are non-existent. The color is just gray. The overall expectation was a colorful, detailed figure. He is OK with what he received. He should be thrilled. They will not get our money again.

Not worth the headache let alone the money and time! My very first, and also very last order from this company was not delivered and I am given a run around on getting any help resolving this issue. Way too expensive to be “lost” in the mail! Save money and buy a printer, there are many, many more affordable and reliable sources to get stl files to print! -1 stars would be my best evaluation of this companies service and quality of care!

The colours are wildly off The colours are wildly off. The metallic and gold plate armour is kinda flesh coloured. And a piece of the miniature had broken off in transport, and support never responded to that. A 2/5 star rating is given because I could design a miniature that I couldn't get anywhere else

4 successful minis, with more to come HeroForge has an excellent interface (which works surprisingly well on mobile), and a great deal of control over the resulting character model. I've built 4 characters so far and have printed 3 of them. All of my minis had fine details and were without defects. I've seen reviews that the coloring isn't the best, but as someone who HATES to paint, I'll happily take a less-detailed color job for the privilege of not having to do it myself.