Caitlin Waits
GBI somehow got enrolled in a “reward” program I somehow got enrolled in their $15/mo membership program. They claimed I knowingly signed up but I do NOT enroll for programs, so it was so super fine print. Do NOT accept a rebate, membership, or rewards program!!! They only refunded part of the charges, basically what I would be able to contest with my payment method. I am so disappointed in this “Christian” company. Guess I’m going back to Amazon and Barnes and Nobel.
Ted Smith
GBBeware when purchasing from this… Beware when purchasing from this company. They will automatically enroll you in a $15/mo membership program without your knowledge. I ordered an ACT prep for my son back and June for my son and didn't notice the charge until today. They're customer service representative was not sympathetic at all and very matter of fact. They basically stole nearly $100 from me. Not very "Christian".
Ed Clark
GBTerrible Customer Service. Very Disorganized Company! We ordered a school curriculum and we received the wrong book. They apologized and resent the order and then resent the same wrong book again. Now we are two weeks late on the curriculum we need. They said they would send the order with two day shipping and now we get an email that they had their inventory wrong and they cannot fill the order at this time. We called to complain and their was no effort to correct the problem. They simply did not care and when we explained what happened and said we were going to leave a negative review they simply said "ok" with no apology or effort to rectify the problem. Very poor customer service. Very disorganized. This is the second time we've had problems with them listing inventory they don't actually have. We will not support this business again. They have lost us as a customer!
Mark S
GBWatch out for recurring charges! I purchased a Bible and Strong's from Christianbook.com in November for my Wife at Christmas for around $120.00. I just noticed that I have been getting a recurring charge of almost $17.00 every month for 4 months since then and when I called and inquired, they said I checked a box so I would not have to pay for shipping on future orders and would be eligible for a 5% discount at any of their stores. Now, I have paid for that Bible and book almost half again and I live out in the country in a small town in central Texas, nowhere near anywhere I could use their discount. It is partly my fault as I am a low sight person and I should have spent much more time in reviewing their small print but it would seem foolish for anyone to agree to pay for a discount on FUTURE SHIPPING and a 5% DISCOUNT from stores no where near you. BEWARE.
Christine Korlewitz
GBI got enrolled in a rewards service I… I got enrolled in a rewards service I did NOT authorize and was charged $15/mo for several months before I noticed. Called to cancel and for a “Christian” company the customer service rep was not very kind at all! Will NEVER by from them again!