performance significantly improved. I initially found the site a bit slow, using fairly fast connection (18.5 Mbps down, 3.6 Mbps up). Retested a few hours later, performance seems much improved, perhaps the issue was resolved.

Signed up for a membership on Nov 1 Signed up for a membership on Nov 1, 2019, and canceled on Dec 26.No refund issued and after several emails have finally been told I will still have to wait for a refund. If I had not checked my Visa statement they would have never issued a refund. I also had to provide them with a copy of the cancellation email I received before they would authorize a refund. So if I had lost this I was screwed. I would not recommend JamPlay to anyone.

No good for absolute beginners As an absolute beginner I found the lessons to be way too complex and kind of dull. For example in lesson 3 there might be 5 new chords with difficult finger positions, then on top of that there will be some extra concept that is mentioned only briefly. The supplemental materials are written in musical notation that does not seem to be explained anywhere on the site. The site itself feels clunky and outdated. There is no structure to the site, you just have to randomly pick a series of videos and then hope that they are kind of OK. I guess there is also a lot of overlap. Cancelling my membership was fairly easy, but I did need to speak to a person in support through their chat app.

I was going to sign up I was going to sign up. But sounds like you have payment issues, don't deliver on promises, and tbh some of the responses on here sound like your blaming the customer instead of just refunding when you've made a mistake

Beware they will give you no warning… Beware they will give you no warning that they are about to debit your card each year for the full amount, whether you are using the website or not. And they will not give any refunds when you receive your credit card statement and realise what has happened.