No good for absolute beginners As an absolute beginner I found the lessons to be way too complex and kind of dull. For example in lesson 3 there might be 5 new chords with difficult finger positions, then on top of that there will be some extra concept that is mentioned only briefly. The supplemental materials are written in musical notation that does not seem to be explained anywhere on the site. The site itself feels clunky and outdated. There is no structure to the site, you just have to randomly pick a series of videos and then hope that they are kind of OK. I guess there is also a lot of overlap. Cancelling my membership was fairly easy, but I did need to speak to a person in support through their chat app.

performance significantly improved. I initially found the site a bit slow, using fairly fast connection (18.5 Mbps down, 3.6 Mbps up). Retested a few hours later, performance seems much improved, perhaps the issue was resolved.

Terrible user interface and design. Terrible user interface and design. The UI and website design is TERRIBLE. This is a website from the 2000s. Compare this to JTC or another modern online website??? It's insane. I regret paying for this and wouldn't recommend it to anyone.

Tricked into free TRIAL Bought a Godin guitar with a code for free jamplay account, wasted my time activating it and was then told I had been tricked into a free TRIAL....no thanks, your emails now marked as spam

The content is a great value, but the navigation is disastrous. I recently took advantage of their Black Friday sale and signed up for a year (about $8/month). For that price, the sheer volume of content is absolutely a bargain. However, the interface and navigation is just atrocious. Absolute train wreck. Nothing is interconnected or organized in intuitive ways, necessitating an inordinate amount of jumping around and searching for what you need. I'm not going to complain too much, for the money I spent, and I feel that I'll get good use out of the service, but if I'd paid full price I'd be reconsidering my purchase. If the wealth of content were interconnected and clickable, as one would expect in 2021, I'd be giving 5 stars rather than 3. Please overhaul your website and user interface, JamPlay. - Hart