Does not upgrade What went wrong was my phone is supposed to upgrade to an OS 13 and will not upgrade past OS 10. I contacted my provider who actually figured out what is wrong with my phone. When I called LG they offered to do a call back at the number I provided, which never happened. When I called them back I was immediately disconnected. The number I was provided earlier to call them back at ended up being a fake number which could not be answered and I received a message with an apology. This company owes me a replacement warranty phone. And they are doing everything they can to get out of doing that. The phone is not capable of upgrading to what they claimed it would do.

LG V10 Phone not fit for purpose LG V10 Phone bought 8 months ago in June 2017. This phone is not fit for purpose as it develops video corruption via a split screen, and the phone battery overheats constantly. This phone cannot be repaired in the UK, as spare parts are not available in the UK, which means that the phone will have to be sent back to Hong Kong for repair.

shattered from and back of phone and/or dual screen case I purchased the new lg v60 thinq from verizon/ The slipperiest most fragile phone I have ever owned....after 2 weeks, I happened to drop the phone about 2 feet to the floor...the back cover splintered...it held together until I got the dual screen device which is a case also. Phone functioning ok. In the new protective dual screen case while I was working in the yard, I noticed that the front of the case (more tempered glass apparently) had splintered/fractured. In less than 6 weeks since I purchased this expensive phone I have had the back and front fracture/splinter....I have NEVER had a problem with other manufacturers phones and cases.

Very helpful service I had an LG phone for a couple of years without issue, and would buy another right now if they still had removable batteries. On the two occasions I contacted support, they were exceptionally polite, and went out of their way to explain the steps I needed to take to achieve my goals.

After a year my Nexus 5X wouldn't turn… After a year my Nexus 5X wouldn't turn on. LG refused to fix it due to 'psychical damage' on the chip. Considering I've never dropped it, never put it in water, and taken very good care of it any damage inside the phone would appear to be caused by poor manufacturing. LG customer services were very irritating and didn't offer any other options.