AWFUL. I ordered something, didn't refund all my $ and didn't tell me why at all. This is customer service??? Seriously?? I will NEVER buy anything from this shady company again. They wait until customers click things that are listed as "in stock" to not inform them that it is really out of stock. Then not only do they not refund all of your money, they don't tell you why! I have never dealt with such terrible service.

Best Site EVER... My Experiences have all been Positive. Prompt EXCELLENT service. Great Products. Sci-Fi Collectors Dream site. Cant say enough Awesome things. Please Take My Money...HAHA

1 star I ordered Halo characters on the web page that they didn't have. When I asked for a substitution, they gave me the "Can't do" then "I have to talk to management" then "You have to reorder because we lost your order info."-----yea right.

Best site for Pop Culture T-Shirts A huge selection of Merchandise. Quick Shipping, Great Prices and responsive customer service. If you like Star Trek, Sons of Anarchy, Captain America, Batman or any other number of Geeky Goodness, you will be impressed by their selection. I laugh at these once every couple of year negative reviews. They must be awesome if there are so few negatives. Keep out the Great Work guys!!

wonderful customer service and products i have purchased items several times with urban collector, and couldn't be happier with the customer service, pricing, super fast shipping and quality of product. my son was absolutely thrilled with his super mario costume in october (thank you for the fast shipping!) and was equally as thrilled with his recent christmas gifts. we will be back in 2011!