AWFUL. I ordered something, didn't refund all my $ and didn't tell me why at all. This is customer service??? Seriously?? I will NEVER buy anything from this shady company again. They wait until customers click things that are listed as "in stock" to not inform them that it is really out of stock. Then not only do they not refund all of your money, they don't tell you why! I have never dealt with such terrible service.

bought 2 takkies paid R200 for express… bought 2 takkies paid R200 for express delivery still no delivery and no responses to my email , seems I have being scared by Ueban Collector in Sandton South Africa

wonderful customer service and products i have purchased items several times with urban collector, and couldn't be happier with the customer service, pricing, super fast shipping and quality of product. my son was absolutely thrilled with his super mario costume in october (thank you for the fast shipping!) and was equally as thrilled with his recent christmas gifts. we will be back in 2011!

Great Products and pricing I ordered some Hot Toys figures from Urban Collector. The merchandise was sent quickly and was packaged very well. All my questions were answered. Two big thumbs up!

Great Experience - Would recommend! I recently purchased a Kotobukiya statue from Urban Collector. Their prices were fair, communication great and the shipping was very timely. I would definitely use their services again.