A Sweet and Humane process Such a sweet and humane process. I used your services successfully in 2011 and am so pleased to discover you are still providing this incredible service. You make it easy to part with books I love. Clear instructions, prepaid labels for shipping and the sense that books I have enjoyed will go to other book lovers. Loved that you've added an app for scanning codes. That will make my next big project go much more easily.

Lost a book lost money One of the three books I sent was deemed "counterfeit" not sure why, but I bought that book for $70 regardless and now they're keeping it for free. Or I could pay for the shipping to basically buy it back which is stupid. I wish there was a better system. Like sending pictures or a video before sending the actual book just in case. Otherwise, I do appreciate the free cost of shipping to them.

They've had my books for over a month… They've had my books for over a month now and I've been emailing them and have yet to receive a reply. Seriously considering legal action. Not going to be bullied by some book company!

Sent books 2 weeks ago no payment or received notification Sent books 2 weeks ago. No tracking number available on website. No confirmation received. Number has full mailbox. Sent several emails for couple days get no response. Frustrated. Owe me money.

I will NEVER use this company ever … I will NEVER use this company ever again and I'll be sure that anyone else I know doesn't either. If I could give no stars that would absolutely be my option. I returned a book the day after I received it due to having so much trouble with them just getting the book to me I no longer needed it. They email me three months later and tell me they will not be issuing me a refund because it didn't arrive in time and that they will be donating it. This is an $80 book that I didn't even open so now I'm out $80 and a book!