dionne
GBFraud I sent my books in March and still haven’t received payment. I have emailed them several times. I did get one response and was told they were behind due to covid 19. I was more than understanding. Now I get no response and the customer service phone number doesn’t work.
KATRINA
GBI will NEVER use this company ever … I will NEVER use this company ever again and I'll be sure that anyone else I know doesn't either. If I could give no stars that would absolutely be my option. I returned a book the day after I received it due to having so much trouble with them just getting the book to me I no longer needed it. They email me three months later and tell me they will not be issuing me a refund because it didn't arrive in time and that they will be donating it. This is an $80 book that I didn't even open so now I'm out $80 and a book!
James Carden
GBNo Payment - either VERY slow or just Thieves Sent in books in two shipments back about 2 months ago. Shows paid on site, no money. Not impressed, doubt I will get anything. I wasted a lot of time looking through the few books they would accept for basically pennies to be further insulted by no payment this far out. Sell them on eBAY or throw them away. I will update this if I receive any. I have emailed their customer service but not hopeful based on what I read here.
Stacy
GBBrand new text book still wrapped… Brand new text book still wrapped deemed counterfeit!? My husband gets these straight from the schools he attends and teaches classes for. Be careful, I think this business may not be reputable. Will follow with update if we actually get our book back or not.
K Lim
GBNot Suggested Wish no stars was an option. I am a college student and spent my own money on a Statistics textbook that I had shipped out on March 15, 2020 to try to get at least 1/3 of my money back, but I never got my money or even a notice saying my textbook was approved. After a little over a week of not hearing back, I emailed them on March 27 and the response was that they had closed because of COVID, which was fair and understandable, but they said they would inspect the item I sent in within 10 days and they would get back to me. I received that response on April 6. After not hearing back I sent yet another email on May 1 asking to get an update and the amount I was supposed to receive. They never got back to me again and it's June. This experience was beyond disappointing.