The bees arrived mostly dead. -

Web page charges incorrectly/warehouse sends wrong merchandise I ordered honey jars from PMT in full compliance with their webpage. I live out of state and decided to take a long (2 hr one way) drive to pick up the jars in the store. I clicked Store Pickup on the web page and selected a date/time for pickup. Upon arrival, they had jars from the warehouse, ready to go. Unfortunately, they were the WRONG jars. It took about an hour of standing around but a fine young man went to the warehouse and got the correct jars. Ok, a wasted hour after driving 2 hours isn't that big of a deal (I guess). The next day I received a phone call from the manager of PMT saying that I left without paying GA sales tax. I reminded her that I paid online and their computer software did not charge me. To me, she was putting the onus on me, saying that I left without paying the sales tax. I told her that if they were supposed to have charged tax I would have paid it, but they never said anything about it and their store website did not charge it either. I was subsequently emailed an invoice with a note to "Pay within 24 hrs". As frustrating as this is, I always try to do the right thing, so I paid the invoice within the time limit. I had problems getting an order correct last year too. Time to find another bee supply store.

5 gal bucket and valve quality has dropped 5 gal bucket was oversized and did not fit matching gamma lids. Flow valve for bucket has changed and does not operate as smoothly as before. Valve is also messy as it drips outside of flow and all over jars. Again different than the valves purchased before. Quality of bucket and valve has fallen.

Find a new shipper This is no reflection on the service of pigeon mountain. I give the postal service 1 star for service, my bees were 4 days late, their food had been dumped out and the bees were coming out of the crate when they arrived. Of the half that were left, half of them were dead. The remaining bees that have managed to survive have done a wonderful job at building the colony back up. They have 3 full frames full of brood in less than a month. We are disappointed that we basically have to start with a smaller colony than we expected. The bees that survived (aprox 2000) are doing great tho.

Never Answer Phone Never answer phone. I tried 3 times this week. No answer. Good company otherwise.