Totally unable to get though to a… Totally unable to get though to a customer support person. Too focussed on not having to spend money on employing staff to deal with customer queries. SO (!!!) frustrating to use when you have a general query that doesn't fit within the 'check box' designated options.

They remove music tracks from your library I discovered a music video, I'd purchased, missing from my Itunes library. When I enquired, to Itunes, on the missing track I was told that the content creater had removed the missing track from the platform and that I wasn't entitled to a refund. I was absolutely treated poorly by the customer service agents, one didn't even get back, and denied an alternative such as a free track or a refund. They have removed a music track from my library and didn't even have the decency to inform me that said track had been removed! Not even an apology. Absolutely disgusting attitude from Apple Itunes!

Beware!! Beware!!! You will be charged for subscriptions you never signed up for and when you dispute the charges, Apple support will tell you there is nothing they can do. So they can just steal your money without your permission and then say they can't even return it... a bunch of thiefs!!! Avoid Apple at all costs!!!

Why do they even exist This guys unbelievable - after speaking to them I realised why I hate Apple so much, I had any issue with my gift card. they said they would helped me and instead of helping they threw me under the bus, with a even bigger issue than I had before. these guys are imbeciles - they call themselves senior advisor/manager and they have no power no skill apart from wasting oxygen. Another reason why we have global warming is because of apple after service all just oxygen burners. one of the most useless companies to grace this earth. Maybe the should go learn customer service skills from places like PayPal.

most unstable official software ever most unstable official software ever, itunes cannot work with any iphone, even from official website from the first page when downloaded latest version it will still ask you to upgrade it after installation. Issues with iphone x in 2022, latest software says incompatible phone. Reinstallation cannot fix itself, unable to stop required processes in the OS for rebuild of own database. Not worth money, I have stopped wasting money on Iphones, no more.