This is my second review on Comcast This is my second review on Comcast. I canceled service 2 weeks ago but my account still shows I am going to be billed for the next billing cycle. I returned the equipment to an Xfinity store and got a receipt but now getting emails to return my equipment. I called them and they didn't have record of the return and said it takes 7-10 days for that information to get updated. I canceled because I was paying $80 / mos and only getting 22Mbps.

Which way did he go George! It was simple and quick to get my Xfinity service hooked up. About 2 months into my service, I kept receiving Emails from Xfinity say they received my request to cancel my service. This happened 3 times in 2 days. Now I'm trying to call them for the 3rd time and I'm communicating with a robot that refuses to conect me with a live agent. When I did talk to a live agent, they couldn't give me a reason why this cancelation order was submitted. I do not recommend.

TERRIBLE CUSTOMER SERVICE! TERRIBLE CUSTOMER SERVICE!! I was a customer for 30 years. Over a 13 month period they raised my bill $90 (40%). I called, could never talk to anyone, but had to text for 30+ minutes. He finally said he would give me a plan with everything I currently had for $50 less. Next day they disconnected my hbo, showtime etc. I called waited 20 minutes, got to speak to a person who told me the plan he promised did not exist and he made a mistake. I told her to give me back the plan I had 2 days ago. She said she couldn’t that plan was no longer available. I dumped them 😁

We canceled our service with Xfinity on… We canceled our service with Xfinity on April 7th, handed back equipment on April 9th. I just received a bill for April-May, when I called CS REP said our account was still pending cancellation! Took three more calls speaking to not so experienced reps( horrible experience) who did not follow through with what they said, and finally received a call back from Tech support who took care of issues! Horrible experience! Horrible customer support. Goodbye Comcast!

I am not doing business with your… I am not doing business with your company. On 4/4/2024 I called in and spoke to one of your representatives (possibly overseas). I was told I could get 2 new phones, 5mb or gb and all other services would be unlimited for 45 dollars total per month. This rate was supposed to be locked in and would never go up. I was also told that Xfinity would pay the taxes and all other fees and I would only be charged for the 1st month of service after I activated the new phone. i did agree to these terms. Once I hung up my card was immediately charged $35.??. I called back immediately and was told I had to wait until I received the phone to cancel anything and all monies would be refunded at that time. I said the phones have not even left your facility and to just keep the phones and refund my money, she refused. I requested a supervisor, I was placed on hold for 1 hour and 46 minutes before I hung up. ON 4/5/2024 I went to the Xfinity store in Northfield and was told the plan I had agreed to did not even exist. I told them I did not want anything from Xfinity and I wanted my money back. I was LIED to. They said I had to wait until I received the phones then to bring them into the store and I would be given a full refund. When I received the phones I made my 2nd trip to the store and was told the manager was the only one who could refund my money and to come back on the next day because she was off that day, 3rd trip to the store, I did speak to the manager I had the unopened box with the phones inside. She said she could not refund the money until Xfinity received the phones back and that I had to call and get a return label. I got the label and went back to the store for the 4th time only to be told I have to take the phones to Fed Ex and once they received the phones the would refund my money. The phones were returned , my money was not and Xfinity is still trying to take money out of my account. Please cancel any phone service and refund all my money and take my card number out of your records. I don't do business with people who LIE to me. Jacquelyn Russell