All in all All in all, a good experience. So an update to my original post. Justin called me and explained the guitar. Very helpful - and informative - and couldn’t have been nicer. A few idiosyncrasies with the setup but minor details, really, and easily corrected. If I ever have another pile of money burning a hole in my pocket I’ll call these guys for sure!

Amazing Experience there is a great experience and I hope I will enjoy it again

Mucho Mando Great range of quality instruments with hassle-free shipping and fair pricing direct to your door. Bill Colling’s impeccable attention to detail lives on in their exquisite Mandolins and the MT is an exercise in perfection. TNAG's GAS feeder team now features the added bonus of Kim as the in-house Guitar Whisperer. Browse at your peril.

The The North American Guitar-Nashville… The The North American Guitar-Nashville team delivers! I had been looking for a 'walnut guitar' and discovered the THAG website to inquire and consider available guitars and options. To shorten an epic story, two months later to the day an affordable (to me) sublime custom McNally J22 arrived at my home in pristine condition! A very special and personal thanks to Kim Sherman and Ciaran McNally for your time, effort and skill in making this special build reality! It embodies your soul too. Best, r

I bought a B&G Little Sister Crossroads… I bought a B&G Little Sister Crossroads guitar in the Black Friday VIP Sale. The guitar is beautiful and arrived promptly. The only disconcerting thing I found was during the buying transaction. I bought from the UK website where all the pricing was in pounds Sterling and the Vat was included but when I paid by PayPal it was displayed in dollars so I was charged a currency conversion fee although the guitar was in the UK and shipped in the UK. If this is normal then possibly a warning should be shown. I went ahead with the transaction but felt a little bit put out. This was the only negative. Hence 4 Stars. If I buy from a UK branch I don’t expect to be charged extra for a currency conversion.