Order never fulfilled. I ordered a drum for my grandchildren and they were so excited to try it. I received my order confirmation and a tracking number within a few days. The tracking number link brought me to a blank page for two weeks. I emailed customer service theee times with no response. Luckily I paid with PayPal and requested a refund. Still no answer from this company. I had to escalate the complaint and after a month still have no resolution: no refund or reply from this company.

Starting to think I’ve been scammed Same experience as everyone else. Ordered this item, which I thought was legit. Had tons of marketing etc. Have contacted company and received a response stating that order would be shipping within the next week, that was mid Feb and I ordered the item Jan 1st. I sent another email this week inquiring with no response. Was reading online that complaints can be filed with the Federal Trade Commission so will be pursuing that as well as contacting my credit card company to see if they can do anything to refund me or provide guidance as to how to file other complaints against the company.

I never got my drum shipment I never got my drum shipment, and Hue drum first said "wait a while more," then said "it's lost in shipment, we'll send you another" but never did, then said "we're sending another one" but I've never gotten it. I wouldn't trust them ever again.

LOVE THIS DRUM!! I ordered a drum for Christmas for my 8-year-old son. The quality and sound surpassed my expectations. His older siblings have also enjoyed playing with the drum and expressed that it was easy to learn and so much fun to play. My experience with customer service has been exceptional! Thank you for all of your help!!

I was disappointed I was disappointed, l was expecting a beautiful colored carrier, like l saw in the add . When l received the item the carrier is completely black. Also ordered a gold drum, was not the deep gold l expected. I am being treated for depression +anxiety ( among other serious health problems) . I haven’t been able to to use it at all. Thank you 🙏🏻