Yarn of the Month disappointment and poor customer service response I was given a yarn of the month subscription as a (very thoughtful) gift. The company pitches this as a chance to receive a different yarn every month along with a free gift. I'm now in the fifth month and have received the same yarn every month in a (slightly) different colour way each time. The 'gifts' barely make it to Christmas cracker quality. This month was a plastic ring in the shape of a peacock? Phoenix? Nothing to do with crafts and your average 10 year old would find it challenging to raise enthusiasm for it. But what is worse is when I raised the question of the identical (slight colour variation aside) yarns being sent every month I got such a defensive email from the company. They didn't address the fact that the yarns were the same, ignored the free gift criticism and suggested that if I were to warn friends off this purchase I should refer them instead to their company! Yeah right, because I'm that stupid! Anyway, until they get better at what they claim to be doing, I'd steer clear. Meanwhile my kind friend has cancelled my subscription at my request.

Not very pleased, at all 🙁 I was very excited to be purchasing a refurbished silk sari from artisans. Nope. Refurbished is one thing, stains and snags and holes is something else entirely Also, as someone who sews, I am very saddened by the quality of the work. The seams are sloppy, the stitching is sloppy, threads hanging, folds are wadded and bunches in places. Very little care or pride was taken when this skirt was sewn. I do feel that my choice of anything but yellow was considered and the material and patterns are nice. The fabric is NOT sari silk, though. One side is a polyester blend and the other a thin , loosely woven cotton. I’ll be purchasing my next sari somewhere else. 🙁

I've been a subscriber for over a year I've been a subscriber for over a year. I love their yarns and skirts and I've been happy to support their mission. However.... In January a 5 pack of skirts didn't arrive. I had to escalate it to PayPal to get a replacement because they kept fobbing me off They have banned me from their Facebook groups for discussing that their black Friday "sale" wasn't really a sale, because they had increased prices the day before. More people had realised of this, but they don't like any negative feedback. I know somebody who has also gone through something similar and she had been ghosted by the company. They can't tell me which rules I have broken to be banned and they can't reinstate me either. My subscription is useless if I can't access the Facebook group, to be honest. Very disappointing considering they are supposed to "start at love". It looks like they have more than enough customers and can afford to lose a few. I'm cancelling my subscription with all the sadness of my heart, but I don't like being used.

Wonderful company Wonderful company, staff, and products💕

Extremely understanding and helpful… Extremely understanding and helpful representative—even beyond my previously excellent customer service experiences! Thank you, Claudia!