Extremely understanding and helpful… Extremely understanding and helpful representative—even beyond my previously excellent customer service experiences! Thank you, Claudia!

I ordered the 3 ply hemp yarn I ordered the 3 ply hemp yarn. It was moldy and smelled moldy. I tried everything to get rid of the mold but it was so embedded. I wrote to the company and got some story about how the monsoons affect the yarn and they have a process for getting rid of the musty smell. The yarn was dark with mold and I was coughing trying to work with it. I ended up throwing it away. It's not ok to sell moldy products no matter what the story of the company. 38 dollars for two things of yarn that are now trash. Honestly from reading other reviews online I am not the first customer to get scammed by an inferior or damaged product from them. They are selling a story not actually selling quality products. There are reputable companies selling fair trade products that are not moldy and certified fair trade, support those businesses instead.

Wonderful company Wonderful company, staff, and products💕

Mixed experience Bought a pack of 3 skirts - quality good but 2 of them are in hideous colours. Then I decided to try their recycled yarn - big mistake! Yarn okay but such a tiny amount all I can make from it is a headband and the knitting needles that came as my 'mystery gift' are rubbish - they're supposed to be purple but within knitting under 100 stitches, the paint has worn off leaving plain wood.

I adore this shop! I recently ordered two skirts/dresses from Darn Good Yarn. They arrived promptly and are beautiful! They are lightweight so perfect for summer and the color schemes are gorgeous. So happy to have purchased from this sustainable small business!!